HydroSOLVE, Inc. ("HydroSOLVE") is sensitive to protecting the private information that our customers and visitors provide to us. We also want you to have the opportunity to obtain interesting and useful information, products and services through HydroSOLVE. The loyalty of our customers is very important to us and we hope this policy will underscore our commitment to making sure your experience with us is a good one.
Customer information is information such as name, address, telephone number, and credit card information, i.e., information that identifies a particular individual or business.
As part of a customer's purchase of good and services from HydroSOLVE, customers must provide their user name, address, telephone number(s), company name (if applicable), and credit card or other billing information. We retain this information in our customer databases.
How We Use Customer Information
The customer information that we collect during the registration process is or may be used:
- For billing purposes;
- To make sure that HydroSOLVE customers have to access certain member-only services.
This information is kept on limited access computers and is only available to those employees who have a need to know.
- We provide some information to companies that we use to perform certain functions for us -- for example, credit card numbers are sent to a credit card processing company for billing. These companies are authorized to use this information only for the expressed purpose of completing HydroSOLVE business and are not authorized to release this information to other third parties.
- Occasionally, we use our customer database to distribute HydroSOLVE newsletters or important notices to our customers.
- We will share customer information with governmental authorities when legally required to do so, and may cooperate with these authorities investigating claims of illegal activity such as (but not limited to) illegal transfer or use of copyrighted material, or postings or e-mail containing threats of violence. Except under the limited circumstances described above, we do not disclose customer information to third parties.
Except under the limited circumstances described above, we do not disclose customer information to third parties.
Changes to Your Customer Information
You may update the information you provide to us at any time as part of the registration process or by contacting us.
Web Site Use and Navigation Information
Each time a user visits our Web Site, certain anonymous use and navigation information is collected by our servers. This information is aggregated and anonymous. It tell us how our Web Site is used and navigated, including the number, frequency and duration of visits to each Web page.
Web Site use and navigation information that we collect may include the domain names of visitors who are not already HydroSOLVE customers (such as "www.user'sinternet-service-provider.com"), and of HydroSOLVE customers, but it does not otherwise contain individually identifiable information about any visitor to our Web Site.
How We Use Web Site Use and Navigation Information
Like customer survey information, we use the anonymous, aggregated information to improve the content and navigation features of our Web Site.
Questions, Comments or Concerns